/{businessId}/troubleTicket/{id}
This usecase is to update the invgate assigned user details of incident in salesforce.
URL
https://nonprod.lc.esb.cloud.lla.com/test/invgate-ux-lc/invgate-ux/v1/{businessId}/troubleTicket/{id}
Url Param
| name | type | description | required |
|---|
| businessId | string | Expected: HN,CO,CR,SV,GT,DO,TT,BB,JM,AG,AI,DM,GD,LC,VC,TC,MS,VG | Y |
| id | string | Salesforce Id | Y |
| name | type | description | required |
|---|
| client_id | string | Client Id value for Client Id Enforcement policy. Environment Specific Value. Eg: 6f0ed16a7b494d76b2d60e05bc3b3332 | Y |
| client_secret | string | Client secret value for Client Id Enforcement policy. Environment Specific Value, eg: e4CD4D43449846aA9D8Cb9c43fAd324a | Y |
| X-Correlation-ID | string | This is a unique identifier. Could be uuid value, Min 16 Characters Syntax: correlationId: uuid:cwc--, example: X-Correlation-ID: f058ebd6-02f7-4d3f-942e-904344e8cde7:cwc--qacarepc | N |
Salesforce tenants
| SF Environment to Connect | SF Instance |
|---|
| QA | cwc--qa |
| UAT | cwc--uatsfdc |
| Production | cwc--prod |
Body Definitions
| name | type | description | required |
|---|
| @type | string | Default: NetworkTroubleTicket | Y |
| externalId | string | Invgate Ticket Id | N |
| relatedParty.@referredType[0] | string | Defalut : Individual | N |
| relatedParty.id[0] | string | Agent Id | N |
| relatedParty.name[0] | string | Agent name | N |
| relatedParty.role[0] | string | Default : Agent | N |
| relatedParty.@referredType[1] | string | Defalut : Individual | N |
| relatedParty.id[1] | string | Assigned Group Id | N |
| relatedParty.name[1] | string | Assigned Group Name | N |
| relatedParty.role[1] | string | Default : AssignedGroup | N |
Sample request
{
"relatedParty": [
{
"@referredType": "Individual",
"id": "9866",
"name": "",
"role": "Agent"
},
{
"@referredType": "Organization",
"id": "567",
"name": " ",
"role": "AssignedGroup"
}
],
"externalId": "",
"@type": "NetworkTroubleTicket"
}
'
Success Response
{
"relatedParty": [
{
"@referredType": "Individual",
"id": "9866",
"name": "",
"role": "Agent"
},
{
"@referredType": "Organization",
"id": "567",
"name": " ",
"role": "AssignedGroup"
}
],
"externalId": "",
"@type": "NetworkTroubleTicket"
}